The questions people actually ask.

An Australian business (with an ABN or ACN), an Australian trade mark holder, or a registered Australian charity / club. We’ll check that at checkout. .id.au is for individual Australian residents.

.com.au is the long-standing Australian commercial domain. .au (released in 2022) is the direct version — one fewer dot. Both are managed by auDA. Most established Australian businesses still use .com.au; the direct .au is becoming common for new ones and individuals.

auDA allows .au domains (including .com.au, .net.au, .org.au, .id.au and direct .au) to be registered for 1, 2, 3, 4 or 5 years. We default to 1 year — pick whatever term you like at checkout. After that, renew, transfer, or let it lapse.

Yes — sole traders with an active ABN qualify. The domain name should bear a connection to your business name, trade mark, or services (auDA’s “eligibility” rule), but the connection is broadly interpreted.

Yes — auDA requires that ABN/ACN and registrant name be visible in WHOIS. Private email and phone can be hidden, but the business identity is public. This is the same for every Australian registrar; we can’t opt you out.

Ask your current registrar for the auth code (sometimes called EPP or transfer code). Send it to us. We initiate the transfer; your DNS keeps working through the switch. You pay just one year of extension at our flat rate. The new expiry is one year after your existing expiry.

Reply to any email and ask for the auth code — we’ll send it within five minutes during business hours. No exit fee, no “wait, we’ll match the price” retention dance. You own the domain; it goes where you want.

Yes. Every domain you register or transfer with us comes with free anycast DNS, unlimited subdomains, and all the record types (A, AAAA, CNAME, MX, TXT, SRV, CAA, etc.). No tier, no add-on, no upgrade.

Of course. You can change the nameservers in the dashboard or email us to do it. Lots of people use Cloudflare for DNS-level features — works perfectly with a domain registered through us.

For a proper mailbox with login, sent folder and calendar, we recommend Google Workspace or Fastmail rather than upselling our own (they’re better at it). We’ll happily configure the MX records for you.

Yes — on by default for TLDs that support it. You can also turn it off, or supply your own DS records if you’re signing externally.

Yes. The price you sign up at is the price you renew at — that’s the whole point. We don’t use “intro” pricing or mark the renewal up by default. Prices on the pricing page can change over time, but what we won’t do is quote you one number and silently renew you at another.

No — and that’s a structural promise. We will never treat new customers better than existing customers. No “sign up for $1” specials, no introductory rate that quietly triples, no loyalty tax for sticking around, no special discount code for people threatening to leave. Whatever the current price is, every customer pays it: the person who signed up yesterday and the person who’s been with us since day one are on exactly the same number. If we ever drop the price, your renewal drops with it — you don’t need to cancel and re-sign-up to get the new rate. No loyalty tax, no laziness tax. One price, everyone, every year.

One email, 30 days before expiry, in plain text. It shows last year’s price next to this year’s. If you’ve got auto-renew on, we email a few days before charging. That’s the whole communication cadence — no red banners, no “FINAL NOTICE” on day 60, no spam.

Because the renewal isn’t. The $1 first-year .com is generally a $20+ renewal. Some registrars also auto-add “extras” at checkout and rely on the friction of cancelling. We’d rather just charge a fair price the whole way through.

Because if they did, you wouldn’t sign up. The whole model depends on the headline number ($1, $5, “free first year”) being far below what you’ll actually pay every year afterward. The renewal price is real — it’s written into the terms — but it’s pushed into help-centre articles, fine print, or the checkout flow once you’ve already entered a card. We just put both numbers on the same line. Same number, year one and at renewal. Simple.

No, and this is the bit that catches people out. The strike-through price is their regular first-year price, marked down to lure you in. The renewal is a third number entirely — usually higher than the crossed-out one — and it isn’t shown anywhere on the page. So you see two prices, feel like you’re saving money, and the figure you’ll actually pay every year after never enters the picture. If you’re comparing registrars, ignore both numbers on the headline and dig for “renewal price” in the help docs. Ours is just the one number, year one and every year after.

Here’s the honest hack, since you asked. If you really want to squeeze every dollar: grab a heavily-discounted first-year promo somewhere else (the $1 .com, the “free first year” deal), then transfer the domain straight to us. You get the cheap year one over there, then our flat renewal price every year after — no creep, no loyalty tax. A couple of practical notes: gTLDs like .com and .net have a 60-day ICANN lock after first registration before they can be transferred out, so plan for that; .au domains have no such lock. When you’re ready, ask the other registrar for the auth/EPP code and email it to us — we’ll handle the rest. We’d rather you save the money than pretend we’re always the cheapest on day one.

We register through established auDA- and ICANN-accredited registrar partners (named on every tax invoice). That keeps overheads low while your domain is held under fully accredited industry rules.

No. Those are scams from companies with names like “Domain Registry of Australia” or “Domain Renewals Group” — they’re sales letters designed to look like invoices, charging up to $300/year. Your real renewal from us is always by email, never paper. Forward any letter to info@digitalgreenhouse.com.au and we’ll confirm it’s a scam.

It’s a service operated by Digital Greenhouse, a Sydney technology consultancy. Tax invoices come from Digital Greenhouse with the accredited registrar partner clearly identified.